Privacy Policy

Privacy Policy – Nuprol Limited

1. Introduction

Nuprol Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, including through our website, phone, email, and payment methods.

2. Company Details

Nuprol Limited
Registered Office: Unit 11 Epsom Business Park, Epsom, KT17 1JF
Telephone: 01372 847 530
Company Registration Number: 08203899
VAT Number: 1605 35135

We are the data controller responsible for your personal data.

3. What Data We Collect

We may collect and process the following personal data:

Name and contact details (email address, phone number, address)
Business information (if applicable)
Payment information (processed securely via our payment providers)
Order and transaction details
Communications with us (emails, calls, messages)
Website usage data (e.g. IP address, browser type)

4. How We Collect Your Data

We collect data when you:

Contact us via phone, email, or website
Place an order or request a quote
Make a payment (BACS, phone payment, or Pay By Link)
Use or browse our website

5. How We Use Your Data

We use your personal data to:

Process and manage orders
Take and process payments
Communicate with you بشأن enquiries or orders
Provide customer support
Improve our products and services
Comply with legal and regulatory obligations

6. Legal Basis for Processing

We process your data under the following lawful bases:

Contractual necessity – to fulfil orders and provide services
Legal obligation – to comply with tax and legal requirements
Legitimate interests – to operate and improve our business
Consent – where required (e.g. marketing communications)

7. Payments & Security

We do not store full card details.

Payments are processed securely via:

Telephone card payments
Bank transfer (BACS)
Secure Pay By Link via authorised payment providers

All reasonable steps are taken to protect your data.

8. Sharing Your Data

We may share your data with:

Payment providers
Delivery/courier companies
IT and website service providers
Legal or regulatory authorities (where required)

We do not sell your personal data to third parties.

9. Data Retention

We retain your personal data only as long as necessary to:

Fulfil the purposes we collected it for
Meet legal, tax, and accounting requirements

Typically, this is up to 6 years for financial records.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

11. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control cookie settings via your browser.

12. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Nuprol Limited
Unit 11 Epsom Business Park
Epsom
KT17 1JF

01372 847 530