NUPROL Ltd are a UK Based Distributor & Manufacturer of Airsoft Goods. Our trade is solely with other B2B clients in the Airsoft Industry providing goods and support. If you are an end-user who has purchased a NUPROL product and require after-care support, please contact the Retailer in which you purchased the product.

 

B2B TRADE CUSTOMER RETURNS

Should you need to return an item, please follow the following steps.

 

STEP 1 - Authorisation

Please contact your Sales Representative informing us of your desire to return items.

The Following information must be provided for all returns.

 

NUPROL Order Reference / Invoice Number

A Document Reference from the order in which the returning item was requested.

 

Date of Purchase

The Date the product was originally ordered from NUPROL Ltd.

 

SKU Code of the Returning Item

Found on the Barcode Label of the Product, and on Order/Invoice Documents.

 

Quantity to Return

Please note the number of each product being returned.

 

Reason for the Return

Please clearly state the reason for the return.

 

STEP 2 - RMA Issued

Once we have received details of your return, you will be issued a Returns Note that includes the details of your return along with a RMA (Returns Material Authorisation) Reference Number. This Returns Note MUST BE INCLUDED in the Return Package.

 

RMA Reference Numbers are valid for only 30-days from issue. Returns not supplied within this time may require another RMA number issued.

 

STEP 3 - Packaging Returns

Returning Items must be packaged with sufficient packaging. All of our products are supplied in Retail Packaging and this must be protected. If the Retail Packaging is damaged due to insufficient packaging, your return may be rejected.

 

Returning Items must be returned complete with all parts and accessories. Parts and accessories maybe required to test the returning item. Failure to return the complete product may result in your return being rejected.

 

You must include the RMA Returns Note with all returning items. If your return includes multiple packages, please include a copy of the returns note with each parcel.

 

STEP 4A - Shipping Returns

Returning Parcels must all have the provided RMA Number clearly marked on the outside of the packaging.

 

Please send the returning items to…

Please update the first line with your issued RMA number.

 

Returns (RMA ####)

NUPROL Ltd

Unit 11 Epsom Business Park

Kiln Lane

Surrey

KT17 1JF

UNITED KINGDOM

 

STEP 4B - Pallet Returns

If the number of items you are returning requires a pallet to ship, we may ask that you send the return to our Distribution Facility. Should this be the case, please speak with your Sales Representative for authorisation.

 

STEP 5 - Returns Processing

Once received returns will be expedited as quickly as possible. The total time required to complete a return will depend on a number of factors such as the number of items, fault finding/ troubleshooting, parts availability and the actual repair time.

 

Items found to be faulty will be corrected and returned, or replaced where a fix cannot be provided. If an item cannot be repaired or replaced, a credit for the value of the item will be applied to your B2B account.

 

Common Issues for Delays and Rejections

NUPROL offer our after-care warranty and repair service to our B2B customers to support their business. We therefore aim to provide a fast, efficient warranty & returns process.

 

Please however note common causes for Returns being Rejected.

 

Failure to provide the RMA Document/ Reference Number

Returns supplied without sufficient information maybe unidentifiable and result in a delay.

 

Signs of Misuse

Items with evidence of excessive wear/ damage will be rejected.

 

Incomplete Product

Items returned incomplete without parts and accessories maybe rejected. A common example of this is an Airsoft Replica returned without its Magazine.

 

Insufficient Packaging

If a returning item has not been sufficiently packaged to the point where damage may of occurred during transit the return maybe rejected. This damage includes the item itself and the retail packaging. Products should be returned in the original retail packaging which is itself sufficiently wrapped to avoid damage.